CABLE TV SERVICES

HDTV Service | Notes | Installation | FAQs

We, at Massillon Cable TV, are very excited to be making High Definition service available to our customers. HDTV is the biggest breakthrough in broadcasting since color TV. HDTV is not only new for you, HDTV is new for us too. As with any new product, it will change as we learn more about it. Unknown or previously unnoticed problems certainly will arise as more and more people use it. I can’t guarantee you a perfect HD experience. It is just too new. However, I can guarantee that we will work to improve the service based on your comments and suggestions.

Many people with HDTV sets also have Internet service. We are establishing an email notification system to keep HD viewers informed of changes, problems and solutions. If you have email and would like to be included in this system, please make a note of your email address and we will include you.

At this time, some problems still exist with the delivery of broadcast HD signals. Some of those problems lie within our equipment (new equipment to eliminate them is being tested) and some of them lie with the broadcast TV station. For example, WEWS has turned off their HD signal for extended periods of time without explanation or warning and WNEO periodically has a bar across the screen. We continue to work on our own equipment and with the broadcasters to resolve these issues.

One of the things to keep in mind is the fact that HD channels are not always HD. They are digital, but not HD. I feel certain you will recognize quickly when a program is in HD by the way it appears.

• Four channels (HDNet, HDNet Movies, NBC/Universal HD and Discovery Theater HD) are HD virtually all the time.
• The three broadcast network channels (WOIO, WEWS and WJW) and ESPN HD include a lot of converted standard definition programming.
• There is no guide for the broadcast channels or ESPN HD that designates which programs are not HD.
• Most commercials are not HD
• Much of the primetime lineup is HD, but many sporting events are not.

We look forward to serving you this new technology and thank you in advance for your patience as we work towards perfecting your HD experience.

Bob Gessner
President