CPI DVR

DVR Service | Guidebook | Frequently Asked Questions

Service & Equipment
Recording & Playback of Recorded Programs
Managing Your Recordings
Controlling Live TV

Service and Equipment

Q:	What is the monthly cost for DVR?
A:	In addition to the $10 monthly high definition converter cost, DVR is $10 monthly, $5 monthly when you subscribe to one or more of the following: High Definition Basic, HBO, Cinemax, Showtime or Starz.

Q:	Do I have to have a digital converter to get the Digital Video Recorder?
A:	Yes. To get DVR customers must have a high definition converter from Clear Picture. The Digital Video Recorder relies on digital technology. If you currently have Digital Choice and/or a digital converter all you need to do is call our office and schedule a home visit for one of our installers to upgrade your current receiver to a DVR-capable one.

Q:	Do I have to buy the Digital Video Recorder equipment?
A:	No. There is no need to purchase any expensive equipment and there's no extra box on your TV.

Q:	Can I still use my VCR/DVD player with the Digital Video Recorder?
A:	Yes. The Digital Video Recorder works with all home entertainment equipment that your current cable service works with, including VCRs, DVD players and home theater systems.

Q:	Does the DVR service tie up my phone line?
A:	No. Unlike some other DVRs, CPI’s Digital Video Recorder service does not require a phone line to call for programming information.

Q:	Do I have to sign a contract or pay a cancellation fee for the DVR Service or the DVR-enabled high definition converter?
A:	No. There is no contract to sign and you can cancel service at any time without penalty.

Recording and Playback Recorded Programs

Q:	Can I watch a program while I’m recording?
A:	Yes you can.

Q:	Can I watch a show I’m recording before recording is completed?
A:	Yes. You can either watch it in “real time” as it’s being recorded or you can rewind the program you are currently recording and watch it from the beginning while the recording continues.

Q:	What if the program I want to record runs over its scheduled airtime such as when a football game goes into overtime. How can I make sure I record everything?
A:	Change the record options for the program. Just adjust the start and end times for the recording to make sure everything gets recorded.

Q:	Can I set the DVR to skip commercials as it is recording?
A:	No. You can only fast forward through commercials if you’re watching a previously recorded program.

Managing Your Recordings

Q:	How many hours of programming can I store?
A:	Your DVR can record up to 40 hours of standard definition programming, or up to 10 hours of high-definition programming.

Q:	How many recordings can I schedule for the future?
A:	There is no limit to the number of recordings you can schedule as long as you do not schedule more than two programs to record at the same time and as long as you have available recording space.

Q:	How long can I keep recordings?
A:	You can keep them as long as you want. Just remember, the recording space is limited, so you may need to delete some recorded programs from time to time in order to make room for new ones.

Q:	Does the DVR automatically delete programs when the record space is full?
A:	Only if you set it up that way. The DVR will automatically delete programs if you tell it to by marking the programs to be deleted when space is needed. When the record space is full the oldest recordings will be deleted first. If you do not want the DVR to automatically delete certain recordings, you can mark them so that they are only deleted by you.

Q:	Can I record Pay-Per-View programs?
A:	Yes you can.

Controlling Live TV

Q:	How long can I pause live TV
A:	You can pause live TV for up to one hour of standard definition programming (less with high-def programming). Actual pause time varies by type of programming.

Q:	How far back can I rewind live TV?
A:	You can rewind up to two hours of standard TV programming or as long as you were tuned to the same channel.

Q:	Can I use Instant Replay?
A:	Yes. If your remote control is equipped with a Replay button. Press it to instantly replay the last 10 seconds of the program.